FREQUENTLY ASKED QUESTIONS


Thank you for shopping with Milly & Grace!  Our hope is that you have the best experience.  

 

When will my order ship?

Orders placed BEFORE 2:00 pm EST on a business day will be shipped the same day.  All other orders will be shipped no later than the next business day.  Business days are Monday - Friday excluding all major holidays. 

Is there someone I can talk to about my order?

Yes.  Our online store hours are 10 am - 4 pm EST Monday -Friday.  We can be reached either through email at millyandgrace@gmail.com or by phone 508-332-0659.  

What is your return policy?

Our goal is to ensure your complete satisfaction with your purchase.  If you are dissatisfied with your order for any reason, you can return your unworn or unused items for a prompt refund or exchange.  Refunds for items returned within seven days upon delivery will be credited in the full amount (excluding shipping charges.)  Any claims for damaged orders or missing items must be received within two business days of receipt of package.  If you would like to cancel your order you can do so provided the item has not been shipped. All shipping charges are at the expense of the purchaser.  Click here for more details on our return policy.

*Please note that our Nantucket location's return policy is not the same as our online boutique. 

Nantucket Location Return Policy: We gladly accept returns and exchanges for STORE CREDIT ONLY within 7 days of purchase with receipt.  Merchandise must be in its original form. Jewelry and sale items are final sale. 

Do you ship internationally?

We apologize for any inconvenience, but at this time we only ship within the United States.  

Can I purchase an online gift card?

Unfortunately, at this time, we do not offer online gift cards.  However, if you know someone who lives on Nantucket or someone who will visit the island, you can purchase a gift certificate for the actual boutique at 2 Washington Street here.  Give someone special the whole experience of Milly & Grace.

Sales & Promotions:

All Sales and promotions are for On-line purchases only and not available at the Nantucket location. 

 

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